Refund Policy

This policy does not affect your statutory rights. Where applicable law provides cancellation, withdrawal, refund, repair, or replacement rights, those rights take precedence over our all-sales-final policy. Customers in the United Kingdom and European Union may have a 14-day right of withdrawal for eligible online purchases. Certain personalized or custom-made products may be exempt. Statutory remedies for defective, damaged, or misdescribed products remain available regardless of our voluntary return policy or 14-day reporting window.

All sales are final — we don't accept voluntary returns for change of mind or size selection. Damaged, defective or wrong items are replaced or refunded as described in this policy. Approved refunds are processed within 5–10 business days for U.S. orders and within 14 days for Switzerland and New Zealand.

14-day right to cancel. You may cancel an eligible order within 14 days of delivery without giving a reason.

How to cancel: email hello@baepsae.com with your order number and a clear statement that you are cancelling, within 14 days of delivery. Send the items back unworn, unwashed and with tags within 14 days of telling us.

Return costs: you pay the cost of returning items for a voluntary cancellation. If an item is damaged, defective or wrong, we cover return shipping.

Refund: we refund the item price and standard outbound shipping to your original payment method within 14 days of receiving the return (or proof you sent it back).

Exceptions: items made to your personal specifications or clearly personalized are not eligible for cancellation. Standard-sized pieces are eligible.

7-day right of withdrawal. You may withdraw from your purchase within 7 days of delivery. Email hello@baepsae.com with your order number. BAEPSAE covers return shipping, and we refund the full amount paid, including shipping, to your original payment method within 14 days, once the return is on its way.

Right to revoke. You may revoke your purchase within 7 calendar days or 5 business days of delivery, whichever is later. Email hello@baepsae.com with your order number. Return the items unworn and in original condition; return freight and insurance are paid by the customer. We refund the purchase price to your original payment method within 5 days of receiving the return.

We don't offer voluntary change-of-mind returns. Statutory consumer guarantees apply: if an item is faulty, damaged, misdescribed or not fit for purpose, you are entitled to a repair, replacement or refund as provided by law, and we cover return shipping. Approved refunds are processed within 14 days.

We strongly encourage every customer to review our sizing chart before purchasing. Our oversized tees and hoodies run in a relaxed, boxy streetwear fit, while our baby tees and crop tops are fitted and true to size. Choosing the right size upfront ensures the best experience with your BAEPSAE piece.

We'll review your request within 1–3 business days. Once approved, we'll send a replacement or issue a full refund (including shipping) to your original payment method, depending on availability. If we need the item back, we cover return shipping.

Because our drops are limited, a replacement in the same size or style may not always be available — in that case, a full refund will be issued.

You can cancel your order for a full refund any time before it ships, including pre-orders. Email hello@baepsae.com with your order number. To change your shipping address, contact us before your order ships and we'll update it.

If tracking stops moving or a package is lost by the carrier, contact us — we'll help file the carrier claim and send a replacement or refund once it's confirmed lost.

Approved refunds are processed to your original payment method within 5–10 business days. Your bank or payment provider may take additional time to reflect the refund in your account.

Refunds are issued in USD only, regardless of the currency used at checkout.